Owner FAQs

A: First, we create detailed and attractive rental listing ads that draw viewers in. We post these to a number of websites so as not to miss out on any potential tenants. Our Elk Grove-based property managers run thorough background checks to make sure only the most qualified tenants move into your property. We use effective marketing and leasing strategies that result in fewer vacancies and lower tenant turnover rates.

A: We post on to the following Web sites:

~Zillow.com ~Trulia.com ~Apartments.com ~Rentbits.com ~RentalHomesPlus.com ~FreeRentalSite.com ~Rentlinx.com ~Rentmyhome.org ~Oodle.com ~Condo.com ~RentalAds.com ~HomeTownRent.com ~HotPads.com ~RentJungle.com ~Apartmentlist.com ~RentalHomePros.com

A: Our detailed and extensive screening reports draw an applicant’s credit, eviction and criminal history. We dig further by interviewing potential tenants and checking previous landlord references. Our Elk Grove property management team also verifies their employment, income and financial history.

A: Tenants always have the option to mail in their rent, but we use advanced property management software that also allows tenants to pay their rent (and application fees) online. Electronic payments drastically reduce the rental payment turnaround time, which means you can collect your funds quicker.

A: Owner statements are available online in your personal Owner Portal, which you have access to 24/7. The statements are easy to read and provide you with an overview of your property’s cash-related transactions. Additional reports are available upon request.

A: We can send you your check by mail or use electronic payments (ACH) to deposit monthly rent directly into your bank account.

A: 1. You can access your portal at any time at PropertyManagementDatabase.appfolio.com/portal.

2. On the Owner Portal link request page, enter your email address and click the Send Access Email button.

3. Go to your email program and open the email from your property management company. Click on the link in this email, and a new page will open displaying your owner reports.

A: Yes, the system is set up to use emailed links to access the Owner Portal. Please enter your email address and then go to your email program and click the link in the notification email any time you wish to access the Owner Portal.

A: 1. Check to ensure you are using the correct email address. It must be same one you have on file with your property management company.

2. Check your spam or junk folder to ensure it was not incorrectly filed by your email program.

A: We provide routine property inspections on a regular basis, and take measures to assure your property is always in tiptop shape. Our maintenance team is available 24/7 to respond to tenant maintenance issues, so you don’t have to worry about being bothered with these issues.