Client Testimonials: Why Property Owners Trust Key Realty Center

We admit it, we’re a little obsessed with what people think. 

You are, too, probably. Especially if you’re renting out homes. You want your future tenants to hear your current tenants talk about how responsive you are when it comes to maintenance. You want past tenants telling everyone that the move-out process was a breeze and the security deposit was returned within days. 

Opinions matter, especially in an industry like property management, where relationships can dictate the type of investment experience you have. 

It’s also not easy to jump into a relationship with a property manager. You’re handing over an important an expensive asset to someone you may not know very well. You’re counting on what their current and former clients have to say in order to determine whether you can trust the company you’re considering. 

That’s why we thought we’d talk about client testimonials today. Specifically, our testimonials. We want you to know why property owners just like you trust Key Realty Center and the services we provide. 

Communication and Responsiveness

A lot of the reviews you read about the team at Key Realty Center will call out our willingness to prioritize communication: 

“Good communication and friendly staff…”

“Staff are always friendly and responsive…”

“Available for any questions…”

This may seem like an obvious part of professional property management. However, not everyone values communication as much as we do. It’s transparent, direct, and easily flows both ways. We want owners, tenants, vendors, and anyone we’re working with to find it easy to talk to us, message us, or make a phone call. We’re available and accessible because we know that no problem was solved by avoiding it. 

Responsiveness can be found in everything we do. Whether it’s scheduling a showing when your property is vacant or taking care of a minor maintenance need, or talking through the specifics on an accounting report, we’re here to make sure you’re getting the service and the support you expect. 

Working with us should make owning rental property easier. Communication facilitates that. 

And we’re proud to be friendly! Our service-oriented team is passionate about helping people rent homes and rent out homes. We rarely have a reason not to be friendly. We’re proud of what we do, and we love working with all of our owners and tenants. 

Tenant Screening and Key Realty Center 

Read through the testimonials on our website, and you’ll find that people are impressed with our tenant screening. 

This is understandable. Choosing a tenant can be challenging and stressful for landlords. We are here to make it objective, automated, and consistent. All fair housing laws are followed. 

Don’t mess around with tenant screening. It’s too easy to make a mistake. We’re proud of our ability to place well-qualified residents. For owners like you, it means: 

• Less of a risk that evictions will be necessary. 
• Less of a risk that property damage will be discovered after a tenancy. 
• Less of a risk that rent will be paid late (or not at all).
• A higher chance that the lease will be followed and respected. 
• An understanding of all expectations for the tenancy.
• Make on-time rental payments and help maintain your property. 

We want our owners to have every good reason to write about our tenant screening abilities. Thanks to the work we do before the lease agreement is signed, our eviction rates are very low. Our retention rates are high. We know how to identify and retain excellent tenants. And we’re glad our owners notice. 

Hands-Off Rental Property Ownership

Another one of our best testimonials comes from an out-of-state owner who writes that she appreciates our ability and willingness to handle every detail so that she can be “hands-off.” 

Oh, we do understand the desire to be hands-off. This is especially important to non-local owners who are not here to collect rent, respond to maintenance, or show vacant homes. It’s a great benefit for local investors, too. You’re too busy to be managing tenant relationships, conducting move-in inspections, screening vendors, responding to maintenance emergencies, and negotiating lease renewals. 

There’s also a lot of risk involved in doing those things yourself. If you’re screening your own tenants, how can you be sure you’re following all the fair housing laws? If you’re collecting the security deposit, do you understand the requirements in place this year around providing photos of the property’s condition? Do you know the habitability standards in California? Rent control? 

There is a lot to manage, and because we do it professionally, we’re always improving our systems and putting extra protections in place. We want you to be hands-off as an owner. 

“Good Monthly Reports”

We see a lot of reviews that praise our reliable monthly reports. 

This is important to us. 

In order to trust your property management partner, you have to have access to the information that shows you how your property is performing. We know that financial reporting isn’t just about numbers; it’s about building trust. Clear, accurate, and timely reports provide insight into your property’s performance and how it’s being managed. By receiving monthly financial updates, you’ll always have a pulse on crucial factors like your rental income, expenses, and cash flow.  

This level of transparency signals professionalism and ensures that as your property manager, we are acting in your best interests. It also gives you peace of mind, knowing that your investment is being closely monitored and optimized.  

When you take a look at the reports we provide monthly, you’ll see that those reports include components such as:  

• Income Breakdowns. We’ll provide a detailed summary of rental income, late fees, and any miscellaneous income such as pet fees. 

• Expense Categorization. There’s also a clear breakdown of all expenses, including repairs, advertising, insurance, and our own property management fees. 

• Profit/Loss Analysis. Any part of a good monthly report must include a look at your profit and loss. Ours highlights your net operating income to show the property’s profitability. 

• Tenant Payment Status. This part of the report lists tenants who’ve paid on time, who are late, and any outstanding balances. 

• Maintenance Updates. Documentation of repairs completed and any ongoing projects will be included, as well as recommendations we might have for preventative maintenance. 
• Account Balances. Information on reserve funds or any accounts associated with your property. 

We’re happy that our owners notice the care that goes into our monthly reports. If you have any questions that cannot be answered by these reports, we welcome conversations. Our financial and accounting reports are available in owner portals 24/7.

Timely With Reported Repairs 

This is another testimonial that shows up for us more than once: our ability to handle maintenance and repairs. 

We know how important this is to landlords and property owners. You need to have the peace of mind that the condition and value of your investment property is protected. We provide that peace of mind. Read our reviews and testimonials, and you’ll find that we: 

• Respond to emergencies right away and mitigate further damage or expenses.
• Work with the best vendors, contractors, and service providers to offer excellent service for affordable prices. 
• Keep owners in the loop when repairs are needed.
• Make recommendations on upgrades and updates that will increase the value of a rental property and its appeal to tenants. 

Our maintenance plans:

1. Keep Maintenance Costs Under Control

Emergency repairs eat into your profits quickly. A proactive maintenance plan minimizes surprises by addressing issues before they become expensive headaches. We have established relationships with contractors, which often means preferential pricing and faster service.

2. Protect Your Property’s Value

Your rental property is an investment, and staying on top of upkeep is key to maintaining its market value. We ensure regular maintenance tasks are executed on schedule to prevent depreciation or damage.

3. Increase Tenant Satisfaction and Retentio

Did you know that maintenance is one of the top reasons tenants leave a property? Responsive repairs and a consistently well-maintained home make our tenants more likely to renew their lease. 

4. Minimize Legal and Safety Risks

Delayed or poorly handled maintenance can sometimes violate safety regulations, leading to legal trouble. Issues like mold, faulty wiring, or broken heating systems can put tenants’ health at risk. We ensure all repairs and safety checks comply with local housing laws.

5. Save Your Time

Handling maintenance requests can feel like a full-time job—one that involves late-night phone calls and juggling vendor schedules. With us taking the reins, you’re free to focus on other priorities while knowing your properties are well cared for.

What makes us especially proud is that many of our testimonials mention that we stand out in an entire industry. A lot of the people we work with came to our company after having disappointing experiences with other property management companies. This vexes us because we don’t like the damage that a bad experience can do to our industry as a whole. Working with us will give you a better idea of how property management should look. 

Let’s talk about how we can help you. Leverage our great communication, our friendly service, our tenant screening abilities, and our impressive maintenance. We’d love to work with you. Contact us at Key Realty Center.