Bringing Property Management Education to Investors and Landlords

My experience with Key Realty Center as an inherited tenant was incredibly disappointing and reprehensible. I had been a reliable tenant for over 8 years under the previous landlord, but the transition to new management brought confusion, aggressive paperwork demands, and a clear lack of professional communication. I was issued an eviction notice due to a disagreement about updated application paperwork—even though I had already provided the necessary information multiple times and still paying rent throughout the transition. The office appeared overwhelmed, and his single staff member admitted to managing 150+ properties with very limited support. I was eventually forced to move out at my own expense, despite consistent communication the past 8 years and a clean tenancy record. The move-out process included questionable charges, such as repainting rooms that had remained the same color since I moved in. It felt like a typical nickel-and-dime tactic from a company focused on cheap management. The posturing and condescending tone during the whole experience was combative, "my way or the highway" and frankly embarrassing. I hope future tenants—especially long-term ones—receive clearer, more respectful treatment. I strongly recommend documenting everything in writing, and if possible, consider working with a more professional and transparent property management company. P.S. You forwarded my paltry $200 check to the same address I was leaving instead of the new address I provided to your team. Sheeesh 🤦‍♂️

For the past four years we have been with Key Realty Center, and we are very happy with the service provided.

As an Elderly Couple (Boomers) entering another year of XM with Rod Luman & his associates of Key Realty Center. In the time that we’ve lived here (2.5 yrs), they have responded promptly to our needs and concerns and are extremely amicable to partner with. Therefore, it is without hesitation that we highly recommend Key Realty Center… You cannot get this type of service these days!!! Thank you, Key Realty!!!

Excellent service every time. Key Realty honors and respects their Tenants; they are in tune with our every need and quick to respond each and every time o er the last 2.5 years. We recommend them unconditionally