Owner FAQs

Q: Why do I need a professional to manage my property?

As a property owner who has been managing your properties yourself, you have
dedicated countless hours in the upkeep of your property. From finding qualified
tenants to dealing with maintenance issues, managing your investment properties
can be quite demanding. If you are ready to reclaim some of your free time, pass the
reins to us and rest assured knowing your property is in good hands.

Q: How do you find qualified tenants?

First, we create detailed and attractive rental listing ads that draw viewers in. We
post these to a number of websites so as not to miss out on any potential tenants.
We run thorough background checks to make sure only the most qualified tenants
move into your property. Our effective marketing and leasing strategies result in
fewer vacancies and lower tenant turnover rates.

Q: Where do you advertise rental property?

We post on to the following Web sites:

  • Zillow.com
  • Trulia.com
  • Apartments.com
  • Rentbits.com
  • RentalHomesPlus.com
  • FreeRentalSite.com
  • Rentlinx.com
  • Rentmyhome.org
  • Oodle.com
  • Condo.com
  • RentalAds.com
  • HomeTownRent.com
  • HotPads.com
  • RentJungle.com
  • Apartmentlist.com
  • RentalHomePros.com

Q: How do you screen applicants?

Our detailed and extensive screening reports draw an applicant’s credit, eviction
and criminal history. We dig further by interviewing potential tenants and checking
previous landlord references. We also verify their employment, income and financial

Q: How do you collect rent?

Tenants always have the option to mail in their rent, but we use advanced property
management software that also allows tenants to pay their rent (and application
fees) online. Electronic payments drastically reduce the rental payment turnaround
time, which means you can collect your funds quicker.

Q: How do I receive financial statements and reports?

Owner statements are available online in your personal Owner Portal, which
you have access to 24/7. The statements are easy to read and provide you with
an overview of your property’s cash-related transactions. Additional reports are
available upon request.

Q: How do I receive monthly rent payments?

We can send you your check by mail or use electronic payments (ACH) to deposit
monthly rent directly into your bank account.

Q: How do I access my Owner Portal?

  1. You can access your portal at any time at
  2. On the Owner Portal link request page, enter your email address and click the
    Send Access Email button.
  3. Go to your email program and open the email from your property management
    company. Click on the link in this email, and a new page will open displaying
    your owner reports.

Q: Do I have to request and receive a new email every time I want to go into the Owner Portal?

Yes, the system is set up to use emailed links to access the Owner Portal. Please
enter your email address and then go to your email program and click the link in the
notification email any time you wish to access the Owner Portal.

Q: I entered my email address and clicked Send Access Email, but haven’t
received my email. What do I do?

  1. Check to ensure you are using the correct email address. It must be same one
    you have on file with your property management company.
  2. Check your spam or junk folder to ensure it was not incorrectly filed by your
    email program.

Q: How do you maintain my property?

We provide routine property inspections on a regular basis, and take measures to
assure your property is always in tiptop shape. Our maintenance team is available
24/7 to respond to tenant maintenance issues, so you don’t have to worry about
being bothered with these issues.